SHIPPING POLICY

SHIPPING POLICY

DELIVERY OF GOODS

1. Goods ordered by the Buyer in the E-shop are delivered by courier services or by post to the specified address. If the courier or post office provides such a service, the parcel may be redirected to a parcel locker of the Buyer's choice, in which case the Buyer will be informed about this by the courier's or post office SMS message and/or email. The Buyer must specify the exact delivery address and other contact information when ordering the Goods.

2. Goods are delivered within the territory of the Republic of Lithuania except for the Curonian Spit, and also delivered to Europe, the USA, the UK, the EFTA countries (Iceland, Liechtenstein, Norway, Switzerland), Canada, Australia, New Zealand, Japan, Brazil and the rest of the world.

3. All orders are shipped from our fulfilment centres in Europe (UK, Spain, Latvia), USA and Canada. Shipments are fully tracked - from us to your door (you will receive an email with a tracking number when your shipment is ready and dispatched).

4. The processing of orders takes 2-5 business days before they are dispatched. Please note that the standard delivery time does not include these processing days.

5. Standard delivery times to Europe, USA, UK, EFTA countries (Iceland, Liechtenstein, Norway, Switzerland), Canada, Australia, New Zealand, Japan and Brazil are 2-7 working days, while the rest of the world can take 8-21 working days. *These delivery times are approximate and not guaranteed. Orders are produced and shipped from the fulfillment centre closest to the customer. If the product ordered is not available at the nearest fulfilment centre to the customer, then it will be manufactured and dispatched from the next nearest fulfilment centre, in which case delivery times may differ from the standard delivery times stated. The delivery cost is calculated in the final checkout window.

6. Standart Shipping Rates:

7. In some cases an additional customs and tax fee can occur depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

8. The Buyer undertakes to accept the Goods himself. When accepting the Goods, a valid proof of identity is required. If the Buyer is unable to accept the Goods himself and the Goods have been delivered to the address specified by the Buyer, the Buyer has no right to complain to the Seller about the delivery of the Goods to the wrong person.

9. Goods are delivered by the Seller or his authorised representative.

10. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the Goods, if this violation was not caused by circumstances beyond the Seller's control.

11. If the Goods are not delivered due to the Buyer's fault or due to circumstances caused by the Buyer (e.g. the Buyer has incorrectly indicated the place of delivery, or the Buyer cannot be found), the Goods will not be resent, unless the Buyer requests resending, for which an additional fee will apply.

12. At the time of delivery of the Goods, the Buyer must check the condition of the packaging, the quantity, quality and range of the Goods together with a representative of the transport/courier company that delivered the Goods.

13. If damage of the package is detected, the Buyer must note the damage of the package on the data logger or in the paper delivery confirmation provided by the representative of the transport/courier company.

14. In the event of any discrepancy(s) in the quantity and/or quality and/or range of the Goods, the Buyer must not accept the shipment. In this case, the Buyer, together with a representative of the transport/courier company, shall draw up a free-form document in which the violations are noted.

15. If the Buyer does not write a free-form shipment damage report in accordance with the procedure set out above, the Seller is exempted from responsibility towards the Buyer for any damage to the Goods, if such damage was caused by packaging damage.

16. Once the Buyer has signed the invoice (waybill) or any other document indicating the delivery and acceptance of the Shipment, it is considered that the Shipment has been delivered, is in proper condition and that there are no claims against the Seller.

17. The risk of accidental damage to the Goods passes to the Buyer from the moment the Goods are handed over to the Buyer.